Each entry names the symptom, the usual cause and the fix. Longer explanations are linked in the documentation.
Open chrome://extensions/shortcuts, find InnoShot and set a shortcut that includes Ctrl or Alt (Ctrl+Alt together is not allowed). Then try it on an ordinary web page.
Click the puzzle-piece icon in the toolbar and pin InnoShot.
Open the page you want as a normal web page and try again. InnoShot shows a message on pages that are off limits.
Open chrome://extensions, click Details under InnoShot and switch on "Allow access to file URLs".
Use a selected area capture around the frame instead, or open the frame's own page in a tab.
Use a delayed capture (3, 5, 10 seconds or a custom time), then open the menu while the countdown runs.
InnoShot shows top-anchored fixed elements once, in the first slice. If a page still repeats one, capture again with "pause animations" on, or crop the duplicates in the editor.
Turn on the pre-scroll pass so InnoShot steps through the page and waits for images before capturing, or scroll through the page yourself first.
This is deliberate and the editor says when it happens. Capture the part you need with a selected area, or crop the full capture.
Let it finish, or press Esc to cancel.
Choose one of the options InnoShot offers: split into numbered files, scale down, or export a multi-page PDF.
Export PNG or WebP to keep a transparent background, or set a background color first.
Click inside the editor, copy again, and paste into an app that accepts images. Export a PNG file as an alternative.
Tell us what you tried, the address of the page (if you can share it) and what you expected. Contact support